Privacy Policy

Who we are

SureShow (sureshow.co.uk) helps clinics that run ads reply to enquiries quickly, take deposits and remind patients so more booked consultations show up. For anything about your data, email support@sureshow.co.uk.

What we collect

• Details you give us in a form (on our website or a Facebook/Instagram lead form): your name, email address, phone number, clinic name and your answers to our questions (for example your monthly ad spend, enquiry volume and no-show rate).
• Details you give us on a call or by email or message.
• Basic website usage data through cookies and the Meta Pixel (pages viewed, buttons clicked), used to measure our adverts.

Why we use it

• To contact you about the enquiry you made, arrange a call and tell you whether we can help your clinic.
• To send you information about our service. You can opt out at any time.
• To measure and improve our adverts.

Our lawful bases under UK GDPR are your consent (when you submit a form) and our legitimate interest in responding to business enquiries.

Who we share it with

We do not sell your data. We use trusted providers to run our business, such as Meta (Facebook and Instagram lead forms and advertising), our booking calendar, email and CRM tools. They process data only on our instructions.

How long we keep it

We keep enquiry details for up to 24 months after our last contact with you, then delete them, unless you become a client, in which case we keep what is needed for our contract and legal records.

Your rights

You can ask to see, correct or delete your data, object to how we use it, or withdraw consent at any time by emailing support@sureshow.co.uk. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ico.org.uk).